promusicinstruments.com ships worldwide to nearly every country across the global, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.We also offer free flat rate shipping on all our products to most destinations.

Order Successful
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Processing
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.
Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.

Christmas Shipping Notes
Kindly note: From December 4th, please select standard shipping to have your items in time for Christmas.
From December 10th-13th, please select items that can be dispatched within 3 days and choose the expedited shipping option, in order to have your items for Christmas. After December 16th, we cannot guarantee Christmas delivery.

Shipping
ProMusicIntruments partners with major international shipping companies to offer four shipping methods:

Shipping MethodCountry or RegionArrive within 1-7 DaysArrive within 8-15 DaysArrive within 16-30 DaysArrive within 31-45 DaysAverage Time (Days)
Flat Rate Shipping United States 0.52% 23.78% 69.62% 5.87% 19.2
CanadaUnited Kingdom, France, Spain, Germany, Ukraine, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 1.58% 35.8% 56.84% 5.57% 21.92
Russia, Italy, Argentina, Chile, Mexico 0% 11.50% 70.29% 16.21% 26.6
Japan, Korea 0% 21.30% 68.80% 9.66% 15.95
Brazil 0% 0% 23.91% 72.09% 38.6
Thailand, Singapore & Malaysia 0% 18.38% 54.27% 25.34% 19.03
Other countries 0.7% 38.79% 47.94% 8.56% 23.57
Priority Direct Mail United States 20.58% 71.77% 7.49% 0% 9.37
Israel, Saudi Arabia, United Arab Emirates 50.68% 46.8% 2.14% 0% 7.61
Spain, United Kingdom, Italy, Germany, France & Portugal 5.6% 65.76% 27.25% 0.38% 11.75
Russia 0% 0.75% 88.3% 9.05% 22.86
Brazil 0% 1.5% 65.08% 31.33% 27.5
Australia 7.67% 86.6% 5.68% 0% 11
Standard Shipping ALL countries 39.85% 50.09% 8.96% 0% 11.86
Expedited Shipping ALL countries(DHL/UPS) 90.15% 9.84% 0% 0% 4.48


Shipping From Europe Warehouse to European countries: 3-6 business days.
You can choose your preferred shipping method on the Order Information page during the checkout process.

Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

Delivered
Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
We high recommend that customers purchase a tracking number and shipping insurance during the check out for peace of mind when waiting for their package.

Tax
Our items are shipping duty unpaid and therefore import tax may occur depending on your country's Customs and shipping method. You may check with your local Customs Office for more information.

Contact Us
If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.